Terms And Conditions
Introduction
Welcome to Merton Education. These Terms and Conditions (“Terms”) govern your use of our university preparation services, website, and related offerings (collectively, our “Services”). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
Please read these Terms carefully before engaging with our Services. If you do not agree to these Terms, please do not use our Services.
Definitions
“Merton Education,” “we,” “us,” or “our” refers to Merton Education, its employees, officers, directors, agents, affiliates, and representatives.
“Client,” “you,” or “your” refers to the individual or entity accessing or using our Services.
“Student” refers to the individual receiving university preparation assistance, who may be the Client or a minor for whom the Client is legally responsible.
“Services” refers to all university preparation services, educational consultations, materials, digital content, and other offerings provided by Merton Education.
Service Description
Merton Education provides university preparation services, including but not limited to:
University application guidance and strategy
Personal statement and essay assistance
Interview preparation
Test preparation assistance
Academic mentoring
Career counseling
University selection advice
Client Accounts
Account Creation
To access certain Services, you may need to create an account. When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Security
You agree to:
Keep your password and account information secure
Notify us immediately of any unauthorised use of your account
Ensure you exit from your account at the end of each session
Not share your account with any third party
Service Terms
Service Delivery
Appointment Scheduling: All appointments must be scheduled in advance and are subject to consultant availability.
Cancellations and Rescheduling:
Appointments must be canceled or rescheduled at least 24 hours in advance.
Late cancellations or missed appointments may result in the session being counted as delivered with no refund.
Service Package Terms:
Service packages must be used within the specified timeframe from purchase date.
Unused services within a package may expire according to the terms specified at purchase.
Materials and Resources:
Materials provided during service delivery are for personal use only.
We reserve the right to limit access to certain proprietary resources.
Client Responsibilities
As a client, you agree to:
Provide accurate and timely information necessary for service delivery
Respond promptly to requests for information or materials
Attend scheduled appointments punctually
Complete assigned tasks and action items as recommended
Respect the professional boundaries of our consultants and staff
Engage with our Services in good faith and with honest intentions
Student Progress and Results
Merton Education does not guarantee specific outcomes, including but not limited to university admission, test scores, or academic achievement. Our Services are advisory in nature, and results depend on multiple factors, including the Student’s efforts, abilities, and factors outside our control.
Payment Terms
Service Fees
Our fees are as specified on our website, in service contracts, or as quoted by our representatives.
All fees are subject to change at our discretion. Changes will not affect prepaid services.
Payment Methods
We accept payment via credit card, bank transfer, or other methods specified on our website.
For recurring services, you authorize us to charge the payment method on file.
Refund Policy
Full Refunds: Available within 7 days of initial service purchase if no services have been delivered.
Partial Refunds: May be available on a prorated basis for unused services within a package, subject to administrative fees.
Non-Refundable Items: Certain services, including but not limited to emergency consultations, late-stage application reviews, and services already delivered, are non-refundable.
Dispute Process: Refund disputes must be submitted in writing to our customer service department.
Intellectual Property
Our Intellectual Property
All content, materials, methodologies, strategies, and resources provided as part of our Services are the intellectual property of Merton Education or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not:
Reproduce, distribute, or display our materials without authorisation
Modify or create derivative works based on our materials
Use our materials for commercial purposes
Remove any copyright or other proprietary notices from our materials
Client Materials
You grant us a limited license to use materials you provide (such as essays, personal statements, and academic records) solely for the purpose of delivering our Services.
Confidentiality
Our Commitment
We treat your personal and educational information with confidentiality. We will not disclose your information to third parties except as outlined in our Privacy Policy or as required by law.
Your Obligation
You agree not to share proprietary methodologies, strategies, or materials provided by Merton Education with third parties without our express permission.
Term and Termination
Term
These Terms remain in effect while you use our Services or maintain an account with us.
Termination by You
You may terminate your relationship with Merton Education at any time by:
Providing written notice via email or mail
Closing your account (if applicable)
Termination by Us
We reserve the right to terminate or suspend your access to our Services, with or without notice, for:
Violation of these Terms
Engaging in fraudulent or illegal activities
Failure to pay for Services
Behaviour that is disrespectful, abusive, or harmful to our staff or other clients
Any other reason we deem appropriate
Effect of Termination
Upon termination:
Your access to our Services will cease
You remain liable for all fees incurred prior to termination
Certain provisions of these Terms will survive termination, including intellectual property, confidentiality, limitation of liability, and dispute resolution provisions
Limitation of Liability
Service Limitations
To the maximum extent permitted by law, Merton Education:
Provides its Services “as is” without warranties of any kind
Does not guarantee admission to any university or achievement of specific academic outcomes
Is not responsible for decisions made by educational institutions regarding admissions
Liability Cap
Our maximum liability to you for any claim arising from or related to our Services shall not exceed the amount you paid for the specific Service giving rise to the claim.
Exclusions
We are not liable for:
Indirect, consequential, special, or punitive damages
Loss of opportunity, admission chances, or academic standing
Damages resulting from your failure to follow our advice or recommendations
Indemnification
You agree to indemnify, defend, and hold harmless Merton Education and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:
Your violation of these Terms
Your violation of any third-party right
Your misuse of our Services
Any content or information you provide to us
Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website with a new “Last Updated” date. Your continued use of our Services after such changes constitutes acceptance of the modified Terms.
Force Majeure
Neither party shall be liable for failure or delay in performing obligations due to causes beyond reasonable control, including but not limited to natural disasters, pandemics, governmental actions, wars, terrorism, riots, labor disputes, or internet service provider failures.
Dispute Resolution
Informal Resolution
If you have concerns about our Services, please contact us directly to attempt to resolve the matter informally.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
Class Action Waiver
You agree that any proceedings to resolve disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Miscellaneous
Entire Agreement
These Terms, together with our Privacy Policy and any service agreements or contracts, constitute the entire agreement between you and Merton Education regarding our Services.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
No Waiver
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.
Assignment
We may assign or transfer our rights and obligations under these Terms without restriction. You may not assign your rights or obligations without our prior written consent.
